ServiceNow-CSA – ServiceNow Certified System Administrator Questions and Answers by

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**** ServiceNow-CSA Description | ServiceNow-CSA Syllabus | ServiceNow-CSA Exam Objectives | ServiceNow-CSA Course Outline ****

**** SAMPLE ServiceNow Certified System Administrator 2021 Dumps ****

Where can Admins check which release is running on an ServiceNow instance?
A. Memory Stats module
B. Stats module
C. System.upgraded table
D. Transactions log
Answer: B
A knowledge article must be which of the following states to display to a user?
A. Published
B. Drafted
C. Retired
D. Reviewed
Answer: A
What is the name of the conversational bot platform that provides assistance to help
users obtain information, make decisions, and perform common tasks?
A. Answer Agent
B. live Feed
C. Virtual Agent
D. Connect Chat
Answer: C
What is the purpose of a Related List?
A. To create a one-to-many relationship
B. To dot-walk to a core table
C. To present related fields
D. To present related records
Answer: D
Which one of the following statements describes the purpose of a Service Catalog
A. A Service Catalog workflow generates three basic components: item variable types,
tasks, and approvals
B. Although a Service Catalog workflow cannot send notifications, the workflow drives
complex fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends
notifications to defined users or groups
D. A Service Catalog workflow generates three basic components: item variable types,
tasks, and notifications
Answer: C
Which term best describes something that is created, has worked performed upon it, and
is eventually moved to a state of closed?
A. report
B. workflow
C. event
D. task
Answer: D
Which are valid Service Now User Authentication Methods? (Choose three.)
A. XML feed
B. Local database
E. FTP authentication
Answer: B, C, D
Access Control rules may be defined with which of the following permission
requirements? (Choose three.)
A. Roles
B. Conditional Expressions
C. Assignment Rules
D. Scripts
E. User Criteria
F. Groups
Answer: A, B, D